Privacy

Privacy Policy

PRIVACY POLICY AND COOKIES

Scope of the Privacy and Cookies Policy The data controller is SmartPark Solutions Sp. z o.o. with its registered office at: 02-672 Warsaw, ul. Domaniewska 47/10, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw, XIII Commercial Division of the National Court Register, under the KRS number 0000867153, with NIP 5213911567 (hereinafter "SmartPark", "we", or "us"). We are committed to properly collecting, using, and protecting personal data. We want you to be confident that your data is safe with us and that you fully understand how we use it to offer you better and more personalized services. That is why this Privacy and Cookies Policy (hereinafter "Policy") has been developed, which:

Defines the types of personal data we collect;
Explains how and why we collect and use your personal data;
Explains when and why we share your personal data with other organizations;
Explains the rights and choices you have regarding your personal data.

Given the range of products and services we offer, we want you to clearly understand what this Policy covers. This Policy applies to you if you use our products and services (referred to in this Policy as "our Services"). Using our Services means:

Creating an account in our Service and using the Services offered as part of its functionality;
Making reservations with us by phone, online, or otherwise via any website (hereinafter "our Services") or mobile applications ("our mobile applications"), where this Policy is published;
This Policy also applies if you contact us or we contact you regarding our Services; Our Services or mobile applications may contain links to other websites operated by third parties, which have their own terms and privacy policies explaining how they use your personal data. In such cases, please review those terms and privacy policies carefully before submitting any personal data on those websites, as we are not responsible for the websites of third parties.

Personal Data We Collect This section contains information about the personal data we may collect from you when using our Services and other personal data we may receive from other sources.

By registering in our Services, you may provide us with:
- Your personal data, including email address, phone number, registration number, flight data, business data if you want to receive an invoice;
- Login details, such as username, email, and password you choose;
When purchasing online, browsing our Services, or using our mobile applications, we may collect:
- Information about online bookings (for example, what you booked, when, and where, and how you paid for it);
- Information about how you browse our Services and mobile applications and information about clicking on one of our ads (including on other websites).

Other Sources of Personal Data We may also use personal data from other sources, such as specialized companies providing information, our business partners, and public registers. This type of personal data helps us, among other things:

Review and improve the accuracy of the data we have;
Improve and measure the effectiveness of our marketing communication, including online advertising.

How and Why We Use Personal Data The table below explains in detail how and why we use personal data:

Information about any devices used to access our Services (including brand, model, operating system, IP address, browser type, and mobile device identifiers);
If you use discount codes:
- Information about how and when you use discount codes;
When you contact us or when we contact you or participate in promotions, competitions, surveys, or questionnaires related to our Services, we may collect:
- Personal data you provide about yourself whenever you contact us regarding our Services (e.g., your name, username, contact details, login), including by phone, email, or mail, or when communicating with us via social media;
- Detailed information about the emails and other digital messages we send to you, along with any links you click on;
- Your opinion and contribution to customer satisfaction surveys.

We use personal data to:

This means that processing your personal data allows us to:
Why do we process your data this way?

Purpose	Description	Legal Basis
Ensuring availability of our services	Managing your account in our Service. Processing your orders and returns.	Necessity for the performance of a contract
Managing and improving our daily business operations	Managing and improving our Services and mobile applications. We use cookies and similar technologies in our Services and mobile applications to improve customer service quality.	Legitimate interest
Detecting fraud and other crimes and preventing them	It is important for us to monitor our Services in the context of detecting and preventing fraud, other crimes, and misuse of services.	Legitimate interest
Personalizing services according to your expectations	Analyzing your browsing habits and shopping behavior to better understand you as our user and customer and to provide personalized offers and services.	Legitimate interest
Sending appropriate marketing messages	We send marketing messages (including by email, postal mail, or online advertising) regarding our products and services and those of our suppliers and partners.	Consent or legitimate interest

Our Legitimate Purposes for Using Your Personal Data In the instances where we mentioned above that the use of personal data is based on our "legitimate interest", these purposes include:

Serving the needs of our customers, including delivering our products and services;
Promoting and marketing our products and services;
Account management (for example, online shopping account), managing complaints, and resolving any disputes;
Understanding our customers, including their patterns, behavior, preferences, and tastes;
Protecting and supporting our business, employees, customers, and co-owners;
Testing and developing new products and services, as well as improving existing ones;
Legal/regulatory requirements.

How and Why We Share Personal Data with Business Partners and Service Providers This section explains how and why we share personal data with business partners and service providers. When we share personal data with these companies, we require them to ensure security and prohibit them from using personal data for their own marketing purposes.
How and Why We Share Personal Data with Other Entities We may share personal data with other organizations under the following circumstances:

When the law or public authority states that we must disclose personal data;
When we need to share personal data to establish, perform, or defend our rights (including sharing personal data with others to prevent fraud and reduce credit risk);
To organizations to whom we sell or transfer (or intend to negotiate the sale or transfer of) any of our rights or obligations under any agreement we may have with you. If the transfer or sale is successful, the entity receiving your personal data may use your personal data in the same way we do;
To any legal successors related to our business.

How We Protect Your Personal Data We understand how important it is to properly secure and manage personal data. This section presents some of the measures we have implemented to ensure the security of your data.
How Long We Process Personal Data We will not store your personal data longer than necessary, which depends on several factors:

(First and foremost) the reason we collected it;
How long ago it was collected;
Whether there is a legal or regulatory basis for us to keep it;
Whether we need it to protect your or our interests.

Your Choice Regarding Marketing Communications and Participation in Market Research We will send you appropriate offers and information about our products and services in various ways, including by email, but only if you have previously agreed to receive these marketing communications. When registering in our Service, we will ask you if you would like to receive marketing communications. You will have the option to change your marketing preferences at any time through the settings panel in your user account, by phone at +48 222 662 439, or by email at contact@nextpark.io. We would also like to know your opinions, which help us improve our Services, so we may contact you for market research. You will always have the choice to participate in our market research or opt out.
How We Use Cookies Cookies (so-called "cookies") are data files, specifically text files, that are placed by our Service during each visit on the User’s device. They allow our websites to remember the User's computer or device and serve several purposes. The entity placing cookies on the User's device and gaining access to them is SmartPark.
Your Choice Regarding Cookies Although most internet browsers automatically allow cookies to be placed on the computer, the User can refuse to accept cookies, thus remaining anonymous. If you do not consent to the placement of cookies, you will not be able to fully use all features of the Service.
Right to Access Data You have the right to access your personal data that we store.
Other Rights of Data Subjects Regarding your personal data, you also have: